Interactive service "Oko"

- the opportunity for the business owner to hear the opinions of his clients, and clients to be sure that their opinion is important and will be heard by the owner / business leader. Our service allows you to hear even a "silent" customer.
- increase in profits due to constant monitoring of the quality of service and, accordingly, an increase in the number of potential customers, buyers and the identification of their needs.
- identification of errors and shortcomings in the enterprise's work, the adjustment of business processes, business optimization.
- direct control over the actions of personnel of the whole enterprise or of a separate subdivision, branch, increase of discipline, responsibility of employees.
- detection and dispatching the information to the director about problems and violations by personnel hidden at different levels, remote control of the company's work.
- timely resolution of the conflict situation that arose with the client and allows solving the problem "in-place" or in the pre-trial order, as well as reducing the moral and financial damage.

For sure employees don't change every day. People get used to each other. From the attention of the manager can slip away the details, which the inspector will consider insignificant. But they can prove to be important to the client. In addition, a person who is obviously aimed at checking and controlling, the mind works differently. He appraises on the principle of "there are no violations of standards and conflicts with customers, so everything is fine."
The client, who wrote through "OKO", not only appraises, but expresses his attitude to the service. And often sees not only the disadvantages, but also the advantages in the service. Customer comments can contain not only criticism, but also wishes, accordingly, could put an idea how to make a business even more successful.

No additional or hidden costs. No costs for the equipment, its configuration and connection, Internet, mobile communications, software, licenses and electricity you won't need, except perhaps you need additional printing.

There are people who are psychologically difficult to just a call. Therefore his attitude and such a necessary comment for you a person is often "carries away in himself". In addition your customer can call just at the moment when the number is busy. And never get through. Which will further exacerbate the bad impression as it is unlikely that you are called to praise the staff. Call on the phone - when it's bad.
But to write a good comment - why not? In addition, one must be prepared to call telephone hooligans and swindlers, SPAM messages and other troubles.

And are you always near the monitor or are you viewing the whole record? Usually CCTV monitors movements, but it can not always show you if the customer is satisfied with the service. And not in all spheres of service can be installed CCTV cameras, for example, baths, hotels, and so on. And in some areas the camera won't show any problems - not laundered things in dry cleaners, not having enough cocktails in the bar and others.

Public services on customer reviews of course exist and they are needed. But many managers were faced with unhealthy competition when they were undeservedly blackened, "doused", and "cleaned up", removed a known lie or impossible, or problematic. Our service allows visitors to consult the management directly. And "poured mud" from competitors doesn't reach the ears of potential customers and it is means that it loses its meaning. And all comments, wishes and surveys are directly aimed at improving the business and come from real clients.

All information: positive and negative comments about the nature of the enterprise's work, the work of staff, claims, proposals and photographs are the property of only the leader of businness and his trusted persons.

If your business doesn't in any way imply contact with people then you don't need a service. We don't offer this technology to this business. "OKO" for those who understand: other things being equal, the client will choose the company where it will be better served. And sometimes he'll pay more. But for first-class service. The fact, proven by practice: to keep a satisfied customer is much easier than to return a disgruntled.